Policies, Terms and Conditions

The booking service provided by Khaolak Orchid Beach Resort starts once you have submitted your booking request. Cancellations for bookings under process will be subject to standard cancellation charges.

Contacting Us
All communications relating to an existing booking must be conducted through our 'Contact Us' form in our contact us area. Communications sent outside this contact process will not be received.

Receiving Our E-mail Communications
It is your responsibility to ensure you can receive our e-mail communications sent to the e-mail address provided at the time of initiating a booking request. Refunds will not be provided for booking issues arising due to un-received communications as a result of personal e-mail account mismanagement.

Booking Amendments
An amendment constitutes changes of check-in date, extending duration of stay, room type, meals, number of guests relating to an existing reservation reference number. Please try to give us as much notice as possible to allow for sufficient time to check the availability and amend your reservation.

A cancellation constitutes a partial or complete termination of the booking agreement prior to check-in and relates to an existing reservation reference number.

Cancellation Timing Cancellation Charges : Please relate to our email.

No Show / Late Arrival
No show is a failure to check-in on the date specified on your Hotel Voucher and relates to your booking reference number.

Early Check-Out
Early check-out constitutes a partial cancellation of the booking agreement and relates to your booking reference number.

Unforeseen Delays / Events

Medical Considerations

Travel Insurance

Hotel Information
Khaolak Orchid Beach Resort makes its best efforts to ensure that all the information that appears on its website is accurate. However, Khaolak Orchid Beach Resort does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

Check in/out times:


We try our best to make sure that you will be happy with our service and with the hotel.

In the case of any problem or complaint, it is imperative that the client informs Khaolak Orchid Beach Resort at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Khaolak Orchid Beach Resort within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must be also being submitted to and signed by the hotel manager. Failure to do so will limit the opportunities for Khaolak Orchid Beach Resort to seek redress on your behalf and will limit the level of any compensation we are able to negotiate for you.

By making a reservation through Khaolak Orchid Beach Resort or any of our sister web sites, you accept and agree to all the above terms and conditions.